As a compliment to our drink and food shopper programs, Watchful Eye will assess individual members of the Guest Services team, evaluating all aspects of their phone demeanor.
Our discreet and experienced Watchful Eye staff will call the restaurant at various times to evaluate Guest Services staff. The resulting report is a professional analysis from an “informed” customer’s perspective on their initial first impression.
Guest Services Silent Shoppers are a tried and tested method of assessing the level of customer service guests receive at their initial point of contact.
