watchfuleyeshoppers | Service reviewers for the restaurant and hospitality industries.

Guest Services Evaluations

The dining experience begins and ends with a restaurant’s Guest Services team. Typically, this interaction starts over the phone and as such an efficient and polished Guest Services team is imperative for a successful establishment.

Quality Management Shoppers

Customer service and fraud issues extend well beyond the hospitality industry and, as such, all Watchful Eye’s services can be adapted to suit a vast array of businesses. In the past, programs have been created for: liquour stores, country clubs, hotels, valet parking, golf courses, gentlemen’s clubs, retail stores, marinas, tourist attractions and coffee shops.

POS Audits

We have an associated company, Dine and Dash Financial, that audits Point of Sale transactions.

Drink Shoppers

The backbone of the Watchful Eye services, “Drink shoppers” provide our clients with an ongoing sense of security by assuring that internal theft is not taking place behind the wood.

Food Shoppers

As a compliment to providing control and confidence for our clients in the conduct of bar staff, Watchful Eye will assess individual servers and food quality based on your desired set of criteria.

Guest Services Evaluations
Quality Management Shoppers
POS Audits
Drink Shoppers
Food Shoppers

“The Watchful Eye team have always provided me with the level of detail I have asked for in a very organized and timely fashion.”

Scott Ward Executive Vice President Browns Restaurant Group (formerly of Milestone’s)

About us

Watchful Eye was established in 1999 to provide a vital and niche service in the restaurant and hospitality industries-protecting proprietors from internal theft.

By combining 40 years of hospitality industry experience with extensive accounting expertise, Watchful Eye has successfully expanded to include anonymous quality assurance checks, providing clients with accurate, timely, and honest insights into the total customer experience within their establishments.

Watchful Eye and its professional staff provide a seamless and invaluable service to clients wishing to feel confident in the way in which their staff conduct themselves, and that their daily transactions are properly accounted for. Discreet, timely and honest assessment of bar staff and beverages, servers, hostesses, management, food quality, general facilities and overall experience.

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